These terms outline practical service expectations for ReelsXpress bookings and enquiries.
Booking confirmation
Submitting the booking form creates an enquiry. Booking is confirmed only after the team confirms availability and a 50% advance is paid to block the slot.
Payments
- 50% advance payment to block the slot
- Remaining payment after the shoot
- Final balance must be paid before final delivery
Delivery timeline
Same-day or requested-day delivery is planned where possible. Final timeline depends on event timing, footage volume, selected package and edit workload.
Raw clips and watermark
Raw clips mean selected usable clips, not a full event video, and are shared after reel delivery when included or purchased. Logo/watermark is added by default unless removed via a supported add-on.
Portfolio permission
ReelsXpress may use delivered clips for portfolio/marketing only with customer permission.