Payment questions
Tell us whether Razorpay showed success, failure, or processing. Support verifies the server-confirmed payment record and never asks for card numbers, a UPI PIN, password, or OTP.
Tell us what you need help with.
Keep your booking ID ready. We can help with scheduling, secure payment, creator assignment, or delivery updates.
Never share OTPs, card details, or UPI PINs with support.Before you contact us
Bring the details that identify your booking.
Share your ReelsXpress booking ID and the phone number used during checkout. For scheduling questions, include the event date and venue. For delivery questions, tell us which confirmed booking or published file you are asking about.
Event changes
Date, venue, package, rescheduling, cancellation, and deliverable requests require human review. A message does not change a confirmed booking until the team records and confirms it.
Track progress securely
Use Profile for the customer-visible status of claimed bookings. Internal operations notes, creator-private information, and unrestricted storage links are never exposed there.