ReelsXpressInformation we collect
We collect the name, mobile number, optional email, event type, date, package, venue, creative brief, booking ID, payment status, and support messages needed to arrange and deliver your service.
Venue information
Venue search stores the address and map coordinates you select. We use them for serviceability, creator assignment, travel planning, and event support. The customer app does not continuously track your location.
How we use information
Information is used to create and recover bookings, communicate on WhatsApp or email, process payments, assign creators, deliver media, prevent fraud, resolve support issues, and improve the booking experience.
Payments
Online payments are processed by Razorpay. ReelsXpress receives payment identifiers, amount, method status, and refund information, but does not store your complete card, UPI PIN, or banking credentials.
Who receives information
We share only the information needed with the assigned creator, payment provider, hosting and storage providers, communication tools, and professional advisers. We do not sell customer personal information.
Device storage and installation
The website stores booking progress and private booking access on your device so you can continue later. Installing the app adds the same web experience to your Home Screen; it does not grant access to unrelated phone data.
Website measurement
Google Analytics is currently disabled on this website. Booking and payment processing do not depend on optional analytics.
Retention and security
We retain booking and financial records for operational, legal, tax, fraud-prevention, and customer-support needs. Access is limited by role, and sensitive booking access uses private tokens and protected systems.
Your choices
Marketing messages are optional. You may ask to correct your details, stop marketing, or request information about your stored data by contacting support. Some booking and financial records may need to be retained where law or legitimate business requirements apply.